Online Training “Enhancing Efficiency and Effectiveness of PS/PA & Personal Staff” - On 3rd June & 4th June 22


The HOD/ Heads of Personnel/Administration/Finance/Human Resource  

All the Govt. Departments, Autonomous Bodies & PSUs 


Sub: Online Training “Enhancing Efficiency and Effectiveness of 

PS/PA & Personal Staff” -   On 3rd June  & 4th June 22 





The aim of this training is to share the message of importance of:  

  • staying Organised;  

  • effective tracking of the assigned work;  

  • keeping updated about handling things in the digital era; 

  • carrying a pleasant and professional personality;  

  • ability to handle telephone and visitors in a professional manner etc. 


2.Keeping the above in view, an online training Programme of 2 (two) days  duration is being organized, as per details below.  It is requested that this may please be given wide circulation and personnel who are dealing with the subject, not only in the head office but other regional / zonal offices may please be nominated. 




Session  Timings 





3rd June, 22  







1000:1300 hrs 

1. Inauguration and Expectation Sharing 

2. Managing Office Layout 

3. Digital world challenges – Virtual meetings, conferences; short and email message etiquettes; technical know-how about various digital platforms 

4. Best use of information tools  

(MS Office package) 


1400:1700 hrs 

5. Handling Telephones 

6. Handling Visitors 

7.Handling inward and outward communication 




4th  June,22 





1000:1300 hrs 

8. Communication and Interpersonal Relationship 


9. Best use of information tools (MS Office package 



 1400:1700 hrs 

10.Records Management 

      a. Personal records of officer 

      b.Secret and Confidential records 

      c. Notes taken 

      d. Meeting agenda and minutes 

11. Personality and its impact 

12. Feedback and valediction 



Participant Profile:  Officials from Central / State Governments, Public Sector Undertakings/ Autonomous Institutions/Universities, etc.    


 Mode of Delivery of Training:  Online through Microsoft Teams.   


 Methodology: Power Point Presentations; Group Discussions; Clarifications on problem Areas; Case Studies & Analysis.   


Programme Management: Faculty – Own resource and experts from various departments. 


Arrangement by us: Reading Material (Soft Copy) Participation Certificate and Fee Receipt.      


Admission Procedure: Admission will be made on first come first served basis only. Intimation regarding admission of the nominee to the programme will be communicated as soon as possible, on receipt of the nomination form, as per specimen below.     


Integrated Training & Policy Research 

No. 2161/T-6, Second Floor, 202, Lal Ratan Building, 

Guru Arjun  Nagar,  Main Road,  

Opp. Shadipur Metro Station, New Delhi-110 008. 

Email:,,Mob: 9871910333 


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